The Plant House has a 72-hour return policy for plants and a 30-day return policy for other items. Plants may be returned only for such reasons as root rot and/or pests. We do not replace plants if they are left outside in extreme temperatures upon delivery.
Please contact us at email@example.com to initiate a replacement product. It is at our discretion to determine whether a replacement, refund (partial or full), or store credit will be issued. The Plant House may request further information and pictures. It is at our discretion to approve the condition of the returned item. Once approved, if the returned item is to be shipped, we will provide you with a shipping label and instructions for the return. A return shipping fee of $20 will be deducted from the refund amount. Refunds are processed within 10 days after we receive your returned item. Any order that is canceled after purchase will incur a cancellation fee of 10% of the full item price that will be deducted from your refund.